Frequently asked questions
Q1. I haven't received my package. What should I do?
We ship all orders through Canada Post. We do not offer refunds on orders lost by Canada Post. If you haven’t received your order two days after the expected delivery date, contact us by email (email@example.com). We will trace the order through Canada Post to check the status. If the status is in-transit, Canada Post will label it lost after 30 days. Canada Post opens an investigation, which can take up to five business days to complete. If the order is marked as delivered by Canada Post, we are not responsible for any lost or stolen packages. We do not return packages with an incorrect shipping address. Please confirm your shipping address before purchase. If you receive packages through a community mailbox, please indicate on order. We will send it with a signature required to prevent theft. We only ship out packages with “signature required” when requested.
Q2. How much do you charge for shipping?
Q3. What happens after I send the e-transfer?
Q4. Will my order arrive safely?
Q5. I traced my package, and it's gone to another city. What's happening?
Q6. Do you ship to other countries?
Q7. What time are you open?